Returns Policy | Portland Tractor Inc.

Parts and Component Return Policy for Sale

Click here to download Portland Tractor Inc.'s parts and component return policy for sale

  1. All parts must be returned in original packaging.
  2. All parts must be returned in the same condition as sold. Parts and components that
    show signs of damage, wear or improper installation may not be eligible for credit
  3. Return must be initiated within 30 days of the invoice date.
  4. Return of used and rebuilt parts are subject to inspection and General Manager or Sales
    Manager approval.
  5. Emergency and non-stocking parts returns are subject to vendor’s acceptance of
    returned parts
  6. All parts must be accompanied by original purchase documentation and are subject
    to inspection.
  7. All parts returns must have a Return of Merchandise Authorization (RMA) number. RMA
    must be included in return shipment to Portland Tractor and shipped within 15 days of
    receipt of RMA. Contact your salesperson for an RMA.
  8. No part will be accepted for credit unless the extended value exceeds $20.00 (per part).
  9. All returns may be subject to a restocking fee up to 25%
  10. Customers are responsible for return shipping
  11. All returns over $5,000 extended value require authorization by the General Manager or
    Sales Manager.
  12. All credits to the customer will be processed at the original purchase price (and
    applicable tax). No credit will be given for any Shipping, Handling, or expediting charges.
    No credit will be provided under any circumstances:a. with respect to installed electrical or mechanical components for testing where oil
    has passed through them; and
    b. Electronic Control Modules (ECMs);
    c. Kits that are not sealed; and
    d. All Made-As-Ordered parts and components
  13. All credits will be processed in a timely manner and refunded via the original purchasing
    payment method. If purchased on account, then the account will be credited directly.
    Please allow up to 14 business days for the refund to be processed. Based on volumes
    and/or unforeseen circumstances these expected times may be extended.
  14. Exceptions to this policy must be approved by a General Manager or Regional Sales Manager.

You can also view our Warranty Policy or Core Acceptance Criteria next.

 

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